Transformation, Customer and ICT
Service Areas
Customer Services, Communications and Public Affairs, ICT and Digital, and Projects form a single department with a clear purpose. These teams shape how residents experience the Council and how the organisation works behind the scenes. Together they drive organisational change, improve effectiveness and create services that are easier to use, more responsive and more resilient. If you want to be part of modern public service delivery, this is where you can make a visible impact.
Communications and Public Affairs
The Communications and Public Affairs team manages how the council communicates with residents, partners, and staff, using a broad mix of disciplines. The team produces clear information across print and digital channels, creates visual design that supports accessibility and consistency, and develops marketing activity that helps residents understand services and take action when needed. It also manages media relations and public relations, responding quickly and accurately to issues that shape public confidence.
Inside the organisation, the team keeps colleagues informed and engaged through well‑planned internal communication. This helps the council work as one and supports staff through periods of change. The work is varied, fast‑paced and collaborative, covering everything from campaign planning to content creation, brand development, and reputation management. If you enjoy shaping messages, working under pressure, and influencing how people understand public services, this team offers scope to grow and deliver work that matters.
Customer Services
Customer Services is the main front door to the organisation and the place where excellent public service begins. The team gives residents fast, confident support across online, phone and face‑to‑face channels, making every interaction clear, calm, and helpful. The work is varied and fast paced, and the team handles complex enquiries with professionalism and curiosity. Each conversation builds trust and gives real insight into what residents need, which means the team helps shape improvements across the organisation. Data, feedback, and close collaboration with other services drive constant refinement of how things work. If you want to make an immediate difference, work at the heart of the Council and be part of a team that sets the standard for great customer experience, this is where you will thrive.
ICT and Digital
ICT and Digital provides the technical backbone that keeps the entire organisation working at pace. This team runs a secure, resilient environment, supports a fully mobile workforce, and builds digital tools that make services faster and easier for residents to use. The work spans cyber security, digital development, infrastructure engineering, analytics and data, and it shapes how the Council delivers modern public services.
This is a team that solves real problems and drives real change. You might be strengthening our cyber defences, developing digital services that transform how residents interact with the Council or using data and analytics to improve how decisions are made. The organisation depends on this team to stay ahead of risks, introduce smart solutions and turn technology into results that matter. If you want to work with technology that has clear purpose and visible impact, this is a place where you will feel challenged and energised.
Projects
The Projects function turns ideas into action by bringing together the disciplines that drive meaningful organisational change. The team includes Project and Portfolio Managers, who provide structure and delivery discipline, as well as Business Analysts, who investigate problems, define needs and shape solutions. These skills work together to improve services, modernise processes and support the Council's wider priorities. The team plays a central role in increasing organisational effectiveness by using data, insight, communication, and technology to create improvements that last. If you join this area, you will see the impact of your work across the organisation and help deliver change that benefits both residents and staff.
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